Refund Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

At Kneewashingmove, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for requesting refunds on our products and services. Please read this policy carefully before making a purchase.

2. Contact Information

Business Name: Kneewashingmove

Address: PO Box 6100, Hawthorn West VIC 3122, Australia

Email: supportcenter@kneewashingmove.world

Phone: +61 3 9810 6100

3. Refund Eligibility

3.1 Digital Products and Resources

For digital products (e.g., downloadable templates, guides, or courses), refunds are available under the following conditions:

• Request made within 14 days of purchase
• Product has a technical defect that prevents access or use
• Product was not as described on our website
• You have not downloaded or accessed more than 25% of the content

3.2 Services and Consultations

For services such as consultations or coaching sessions:

• Cancellations made at least 48 hours before the scheduled session are eligible for a full refund
• Cancellations made less than 48 hours before the session may receive a 50% refund
• No-shows without prior notice are not eligible for refunds
• If you are dissatisfied with a completed service, contact us within 7 days to discuss resolution options

3.3 Subscription Services

For recurring subscription services:

• You may cancel at any time, and cancellation will take effect at the end of the current billing period
• No refunds are provided for partial subscription periods
• First-time subscribers may request a refund within 14 days of initial purchase

4. Non-Refundable Items

The following are not eligible for refunds:

• Free products or services
• Products or services obtained through promotional codes or discounts (unless otherwise stated)
• Digital products that have been fully downloaded or accessed
• Services that have been fully delivered
• Custom or personalized products created specifically for you

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact us at supportcenter@kneewashingmove.world or call +61 3 9810 6100
• Provide your order number and purchase date
• Explain the reason for your refund request
• Include any relevant documentation (e.g., screenshots of technical issues)

We will acknowledge receipt of your request within 2 business days.

6. Refund Processing

6.1 Review Period

Once we receive your refund request, we will review it within 5-7 business days. We may contact you for additional information if needed.

6.2 Approval and Processing

If your refund is approved:

• You will receive confirmation via email
• The refund will be processed to your original payment method
• Processing time is typically 5-10 business days, depending on your financial institution
• You will receive a notification once the refund has been issued

6.3 Denial

If your refund request is denied, we will provide a clear explanation of the reason. You may appeal the decision by providing additional information or documentation.

7. Partial Refunds

In some cases, we may offer partial refunds at our discretion, such as:

• When only part of a product or service was defective
• For late cancellations of services
• As a goodwill gesture for minor issues

8. Exchanges and Credits

Instead of a refund, you may choose:

• Exchange for a different product or service of equal value
• Store credit for future purchases
• Rescheduling of services (where applicable)

9. Technical Issues

If you experience technical difficulties accessing digital products:

• Contact our support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund will be provided
• Technical issues must be reported within 30 days of purchase

10. Australian Consumer Law

This Refund Policy does not affect your rights under Australian Consumer Law. You are entitled to:

• A refund or replacement if goods or services are faulty, not fit for purpose, or do not match description
• Compensation for any reasonably foreseeable loss or damage
• Cancel a service if it is not provided with acceptable care and skill

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.

11. International Customers

For customers outside Australia:

• The same refund terms apply
• Refunds will be processed in the original currency of purchase
• Currency conversion fees are the responsibility of the customer
• Processing times may vary depending on international banking systems

12. Fraudulent Refund Requests

We reserve the right to deny refund requests that we determine to be fraudulent or abusive. This includes:

• Multiple refund requests for the same type of product
• Requests made after full consumption or use of digital products
• Attempts to obtain refunds through chargebacks without contacting us first

Accounts associated with fraudulent activity may be suspended or terminated.

13. Chargebacks

If you initiate a chargeback with your credit card company or payment provider:

• Please contact us first to resolve the issue
• Chargebacks may result in suspension of your account
• We reserve the right to dispute unwarranted chargebacks
• Additional fees may apply for processing disputed chargebacks

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.

15. Questions and Disputes

If you have questions about this Refund Policy or wish to dispute a refund decision:

Email: supportcenter@kneewashingmove.world

Phone: +61 3 9810 6100

Address: PO Box 6100, Hawthorn West VIC 3122, Australia

We are committed to resolving any issues fairly and promptly. Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM AEST.

16. Governing Law

This Refund Policy is governed by the laws of Victoria, Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.